Troubleshooting: Difference between revisions
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== Common Client Issues == | == Common Client Issues == | ||
===Problem: Antivirus flags bRE.exe and Behemoth Reloaded.exe as insecure software or virus=== | |||
<pre> | |||
- Ensure your antivirus is updated. | - Ensure your antivirus is updated. | ||
- Add game client folder, | - Add game client folder, bRE.exe, and Behemoth Reloaded.exe to antivirus exceptions. | ||
</pre> | |||
'''Problem: Gepard Shield stuck on loading screen with no error messages''' | '''Problem: Gepard Shield stuck on loading screen with no error messages''' | ||
<pre> | |||
- Run Setup.exe from the | - Run Setup.exe from the Behemoth Reloaded folder and try these options: | ||
- Adjust Resolution and Graphic Device. | |||
- Uncheck Play in Full Screen. | |||
- Disable sound. | |||
- Select "Delete all Ragnarok-related settings (factory reset)". | |||
</pre> | |||
'''Problem: Gepard Shield error about illegal software''' | '''Problem: Gepard Shield error about illegal software''' | ||
<pre> | |||
- Some mouse and keyboard software may trigger this error. Close any such software before launching the game. | - Some mouse and keyboard software may trigger this error. Close any such software before launching the game. | ||
</pre> | |||
'''Problem: Gepard can't validate license on the server''' | '''Problem: Gepard can't validate license on the server''' | ||
<pre> | |||
- Check your internet connection. | - Check your internet connection. | ||
- Add game client folder, uaRO.exe, and uaRO Patcher.exe to antivirus and firewall exceptions. | - Add game client folder, uaRO.exe, and uaRO Patcher.exe to antivirus and firewall exceptions. | ||
</pre> | |||
'''Problem: Low FPS or freezes on Windows 10/11 with Nvidia graphics''' | '''Problem: Low FPS or freezes on Windows 10/11 with Nvidia graphics''' | ||
<pre> | |||
- Open Nvidia Control Panel and adjust 3D settings for | - Open Nvidia Control Panel and adjust 3D settings for bRE.exe: | ||
- Set Max Frame Rate to 60 FPS. | |||
- Set Monitor Technology to Fixed Refresh. | |||
- Set Preferred Refresh Rate to Application-controlled. | |||
- Set Vertical Sync to Use the 3D-application setting. | |||
- Update Nvidia drivers if these options are not available. | - Update Nvidia drivers if these options are not available. | ||
</pre> | |||
'''Problem: Cannot init d3d OR grf file has problem''' | '''Problem: Cannot init d3d OR grf file has problem''' | ||
<pre> | |||
1. Right-click on Setup.exe and select "Run as Administrator". | 1. Right-click on Setup.exe and select "Run as Administrator". | ||
2. Change Graphics API from DirectX9 to DirectX7 in settings and save changes. | 2. Change Graphics API from DirectX9 to DirectX7 in settings and save changes. | ||
3. Start Patcher.exe after making changes. | 3. Start Patcher.exe after making changes. | ||
</pre> | |||
'''General Tips:''' | '''General Tips:''' | ||
<pre> | |||
- Always run | - Always run bRE.exe, Setup.exe, or Behemoth Reloaded.exe as an administrator. | ||
- Set Compatibility mode to Windows 7 or Windows XP Service Pack 3 for | - Set Compatibility mode to Windows 7 or Windows XP Service Pack 3 for bRE.exe. | ||
- Install the game outside of Program Files, e.g., C:\Games\. | - Install the game outside of Program Files, e.g., C:\Games\. | ||
- Disable antivirus and firewall temporarily, especially Avast and McAfee. | - Disable antivirus and firewall temporarily, especially Avast and McAfee. | ||
- Uninstall Warsaw (banking software) if encountering issues. | - Uninstall Warsaw (banking software) if encountering issues. | ||
</pre> | |||
Revision as of 17:38, 12 July 2024
Common Client Issues
Problem: Antivirus flags bRE.exe and Behemoth Reloaded.exe as insecure software or virus
- Ensure your antivirus is updated. - Add game client folder, bRE.exe, and Behemoth Reloaded.exe to antivirus exceptions.
Problem: Gepard Shield stuck on loading screen with no error messages
- Run Setup.exe from the Behemoth Reloaded folder and try these options: - Adjust Resolution and Graphic Device. - Uncheck Play in Full Screen. - Disable sound. - Select "Delete all Ragnarok-related settings (factory reset)".
Problem: Gepard Shield error about illegal software
- Some mouse and keyboard software may trigger this error. Close any such software before launching the game.
Problem: Gepard can't validate license on the server
- Check your internet connection. - Add game client folder, uaRO.exe, and uaRO Patcher.exe to antivirus and firewall exceptions.
Problem: Low FPS or freezes on Windows 10/11 with Nvidia graphics
- Open Nvidia Control Panel and adjust 3D settings for bRE.exe: - Set Max Frame Rate to 60 FPS. - Set Monitor Technology to Fixed Refresh. - Set Preferred Refresh Rate to Application-controlled. - Set Vertical Sync to Use the 3D-application setting. - Update Nvidia drivers if these options are not available.
Problem: Cannot init d3d OR grf file has problem
1. Right-click on Setup.exe and select "Run as Administrator". 2. Change Graphics API from DirectX9 to DirectX7 in settings and save changes. 3. Start Patcher.exe after making changes.
General Tips:
- Always run bRE.exe, Setup.exe, or Behemoth Reloaded.exe as an administrator. - Set Compatibility mode to Windows 7 or Windows XP Service Pack 3 for bRE.exe. - Install the game outside of Program Files, e.g., C:\Games\. - Disable antivirus and firewall temporarily, especially Avast and McAfee. - Uninstall Warsaw (banking software) if encountering issues.