Troubleshooting
Common Client Issues
Problem: Antivirus flags uaRO.exe and uaRO Patcher.exe as insecure software or virus
- Ensure your antivirus is updated. - Add game client folder, uaRO.exe, and uaRO Patcher.exe to antivirus exceptions.
Problem: Gepard Shield stuck on loading screen with no error messages
- Run Setup.exe from the uaRO folder and try these options:
- Adjust Resolution and Graphic Device. - Uncheck Play in Full Screen. - Disable sound. - Select "Delete all Ragnarok-related settings (factory reset)".
Problem: Gepard Shield error about illegal software
- Some mouse and keyboard software may trigger this error. Close any such software before launching the game.
Problem: Gepard can't validate license on the server
- Check your internet connection. - Add game client folder, uaRO.exe, and uaRO Patcher.exe to antivirus and firewall exceptions.
Problem: Low FPS or freezes on Windows 10/11 with Nvidia graphics
- Open Nvidia Control Panel and adjust 3D settings for uaRO.exe:
- Set Max Frame Rate to 60 FPS. - Set Monitor Technology to Fixed Refresh. - Set Preferred Refresh Rate to Application-controlled. - Set Vertical Sync to Use the 3D-application setting.
- Update Nvidia drivers if these options are not available.
Problem: Cannot init d3d OR grf file has problem
1. Right-click on Setup.exe and select "Run as Administrator". 2. Change Graphics API from DirectX9 to DirectX7 in settings and save changes. 3. Start Patcher.exe after making changes.
General Tips:
- Always run uaRO.exe, Setup.exe, or uaRO Patcher.exe as an administrator. - Set Compatibility mode to Windows 7 or Windows XP Service Pack 3 for uaRO.exe. - Install the game outside of Program Files, e.g., C:\Games\. - Disable antivirus and firewall temporarily, especially Avast and McAfee. - Uninstall Warsaw (banking software) if encountering issues.