Troubleshooting

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Common Client Issues

Problem: Antivirus flags bRE.exe and Behemoth Reloaded.exe as insecure software or virus

Solution:

- Ensure your antivirus is updated.
- Add game client folder, bRE.exe, and Behemoth Reloaded.exe to antivirus exceptions.

Problem: Gepard Shield stuck on loading screen with no error messages

Solution:

- Run Setup.exe from the Behemoth Reloaded folder and try these options:
- Adjust Resolution and Graphic Device.
- Uncheck Play in Full Screen.
- Disable sound.
- Select "Delete all Ragnarok-related settings (factory reset)".

Solution:

Problem: Gepard Shield error about illegal software

Solution:

- Some mouse and keyboard software may trigger this error. Close any such software before launching the game.

Problem: Gepard can't validate license on the server

Solution:

- Check your internet connection.
- Add game client folder, bRE.exe, and Behemoth Reloaded.exe to antivirus and firewall exceptions.

Problem: Low FPS or freezes on Windows 10/11 with Nvidia graphics

Solution:

- Open Nvidia Control Panel and adjust 3D settings for bRE.exe:
- Set Max Frame Rate to 60 FPS.
- Set Monitor Technology to Fixed Refresh.
- Set Preferred Refresh Rate to Application-controlled.
- Set Vertical Sync to Use the 3D-application setting.
- Update Nvidia drivers if these options are not available.

Problem: Cannot init d3d OR grf file has problem

Solution:

1. Right-click on Setup.exe and select "Run as Administrator".
2. Change Graphics API from DirectX9 to DirectX7 in settings and save changes.
3. Start Patcher.exe after making changes.

General Tips:

Solution:

- Always run bRE.exe, Setup.exe, or Behemoth Reloaded.exe as an administrator.
- Set Compatibility mode to Windows 7 or Windows XP Service Pack 3 for bRE.exe.
- Install the game outside of Program Files, e.g., C:\Games\.
- Disable antivirus and firewall temporarily, especially Avast and McAfee.
- Uninstall Warsaw (banking software) if encountering issues.